Welcome to Regalis Hair Industries (“we,” “us,” or “our”). At Regalis, we prioritize your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.regalishairindustries.com (the “Site”) or interact with us in other ways (e.g., customer support emails, phone inquiries).
1. Information We Collect
1.1 Personal Information You Provide
When you interact with us—such as creating an account, placing an order, subscribing to our newsletter, or reaching out for customer support—we may collect personal information, including but not limited to:
Contact Details: Name, email address, phone number, shipping address, billing address.
Account Credentials: Username, password (securely hashed), and any profile information you choose to share (e.g., profile photo).
Payment Information: Payment card details (credit/debit card numbers, CVV, expiration date) submitted through our secure payment gateway. We do not store full card details on our servers; payment processing is handled by trusted third parties.
Order History & Preferences: Products purchased, browsing history, wishlist items, gift preferences, size/color choices, and feedback you provide about products.
Customer Support Communications: Any information contained in your emails or messages when you contact us for assistance or support.
1.2 Information Collected Automatically
When you visit our Site, certain information is collected automatically via cookies and similar tracking technologies (see Section 4). This may include:
Log Data: IP address, browser type & version, operating system, referring/exit pages, date/time stamps, and clickstream data.
Device Information: Device model, operating system version, unique device identifiers (e.g., advertising ID), screen resolution, and network provider.
Usage Data: Pages visited, time spent on pages, links clicked, search terms you entered, and other browsing behavior.
1.3 Information from Third Parties
We may obtain additional information about you from third-party sources, including:
Social Login Providers: If you choose to log in via Facebook, Google, or another social platform, we receive basic profile information (e.g., name, email, profile picture), subject to your consent and the provider’s privacy settings.
Analytics & Advertising Partners: Demographic and interest-based data provided by analytics providers (e.g., Google Analytics) or ad networks.
Publicly Available Sources: When permitted, we may collect publicly available information (e.g., social media posts, public directories).
2. How We Use Your Information
We use the information we collect for various business purposes, including but not limited to:
Order Processing & Fulfillment
To confirm and fulfill your orders (shipping, delivery updates, returns, and exchanges).
To process payments securely via our payment service providers.
Account Management
To create and manage your account, authenticate users, and provide customer support.
To send you order confirmations, invoices, and other transactional communications.
Personalization & Marketing
To personalize your shopping experience (e.g., product recommendations, “recently viewed” items).
To send promotional emails, newsletters, special offers, and marketing campaigns (you may opt out at any time).
Customer Service & Support
To respond to inquiries, resolve disputes, troubleshoot issues, and provide technical support.
To improve our services by analyzing customer feedback and support requests.
Website Operation & Improvement
To monitor Site usage and diagnose technical problems.
To conduct research and analytics that help us optimize Site performance and user experience.
Legal & Compliance
To comply with applicable laws, regulations, and legal processes (e.g., tax, invoicing, audits).
To investigate and prevent fraud, unauthorized transactions, or other illegal activities.
3. How We Share Your Information
We value your trust and will never sell your personal information. However, we may share your data in the following circumstances:
Service Providers & Partners
Payment Processors: To process and verify payment card transactions (e.g., Stripe, PayU).
Shipping & Fulfillment Providers: To ship products and handle returns (e.g., courier companies).
Cloud Hosting & IT Services: To maintain and secure our website infrastructure (e.g., hosting providers, CDN).
Marketing & Analytics Tools: To run our email campaigns, display ads, and analyze customer behavior (e.g., Google Analytics, Mailchimp).
Business Transfers
In the event of a merger, acquisition, sale of assets, or bankruptcy proceedings, user data may be transferred as part of the transaction.
Legal Obligations & Protection
To comply with subpoenas, court orders, or other legal processes.
To protect our rights, privacy, safety, or property, as well as that of our users or the public.
With Your Consent
We may share certain information if you explicitly consent to the disclosure (e.g., referrals, affiliate programs).
4. Cookies & Tracking Technologies
4.1 Cookies
We use cookies—small text files placed on your device—to:
Remember your login status and session information.
Enable shopping cart functionality.
Track site usage and analytics.
Deliver targeted advertising (with your consent).
You can manage or disable cookies through your browser settings. However, blocking essential cookies may affect your ability to use certain features on our Site.
4.2 Similar Technologies
We may also employ:
Web Beacons / Pixel Tags: Tiny images embedded in web pages or emails to track user interactions (e.g., email open rates).
Local Storage & Session Storage: For storing temporary information and improving Site performance.
5. Third-Party Links & Services
Our Site may contain links to third-party websites or services (e.g., social media platforms, payment gateways). Once you leave our Site, you should review the privacy policies of those third parties. We do not control, endorse, or assume responsibility for their practices.
6. Data Retention
We will retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:
Order & Transaction Data: Retained for at least 6 years for accounting, tax, and audit purposes.
Account Information: Retained until you close your account or request deletion, unless needed for legal compliance.
Marketing Preferences: Retained until you opt out or unsubscribe.
Support Requests & Communications: Retained for as long as necessary to resolve your request and for record-keeping.
After these periods, we will securely delete, anonymize, or aggregate your information.
7. Security
We implement commercially reasonable security measures to protect your data, including:
Encryption: SSL/TLS encryption for data transmitted between your browser and our servers.
Secure Storage: Sensitive data (e.g., passwords) are hashed or encrypted at rest.
Access Controls: Limited access to personal data only by authorized personnel on a need-to-know basis.
Regular Audits: Periodic reviews of our security practices, patch management, and vulnerability assessments.
However, no system is completely foolproof. While we strive to protect your information, we cannot guarantee absolute security. In the event of a data breach, we will promptly notify affected users and relevant authorities as required by law.
8. Your Rights & Choices
Depending on your jurisdiction, you may have the following rights regarding your personal data:
Access & Portability
Request a copy of the personal information we hold about you in a structured, machine-readable format.
Correction & Update
Request that we correct, update, or complete any inaccurate or incomplete data.
Deletion (“Right to be Forgotten”)
Request deletion of your personal data, subject to any legal obligations that require retention (e.g., tax records).
Restriction of Processing
Request that we limit the processing of your personal information under certain circumstances.
Object to Processing
Object to our processing of your personal data for direct marketing or legitimate interest purposes.
Withdraw Consent
If you have given us consent to process your data (e.g., for marketing), you may withdraw it at any time.
Opt-Out of Marketing Communications
You can unsubscribe from newsletters or promotional emails by clicking the “unsubscribe” link at the bottom of our emails or by emailing us at support@regalishairindustries.com.
To exercise any of these rights, please contact us at support@regalishairindustries.com or call us at +91 72899 54605. We will respond to your request in accordance with applicable laws.
9. Children’s Privacy
Our Site is intended for users aged 18 and above. We do not knowingly collect or solicit personal information from minors under 18. If we learn that we have inadvertently collected data from a minor, we will take steps to promptly delete such information. If you believe we might have any information from or about a minor, please contact us immediately at support@regalishairindustries.com.
10. International Transfers
Since Regalis Hair Industries is a global brand, the personal data we collect may be processed and stored in servers located in India or other countries. By using our services or providing us with your data, you consent to such transfer and processing. We ensure that adequate safeguards (e.g., standard contractual clauses, data processing agreements) are in place to protect your information in accordance with relevant laws.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we post an updated policy, the “Last updated” date above will be revised. We encourage you to check this page periodically. Your continued use of our Site or services following any changes indicates your acceptance of the revised policy. If we make material changes, we will notify you via email (if you have an account) or through a prominent notice on our Site.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out:
Phone: +91 72899 54605
Website: www.regalishairindustries.com
We strive to respond to all inquiries promptly. Thank you for trusting Regalis Hair Industries with your personal information.